Boland Eyewear Warranty and Exchange Policies
All patients have a 30 day satisfaction warranty on all new frames and lenses. This warranty means you have 30 days from the date purchased to return materials and exchange them for materials of equal or lesser value. Limit to one exchange. The 30 day warranty is valid under normal wear and tear; any broken or tampered materials will not be returnable. If there are any problems with your purchase due to an error we have made you will be entitled to a full refund if we are not able to correct the problem.
Frame Warranty and Exchange Policy
All frames purchased from Boland Eyewear are guaranteed against manufacturer defect or accidental breakage for two years. Frame warranty is void in the event of loss or theft. If the product is discontinued we will replace the discontinued product with a new one of equal or lesser value.
Using Patient's Own Frame
When filling a prescription in a used frame that is not under warranty there is a possibility that the frame may break in the process. Boland Eyewear will not be responsible for replacing those damaged or broken frames.
Progressive Lens Non-Adapt
Under Boland Eyewear's progressive non-adapt policy you have 90 days from the date of purchase to exchange your progressives for another product of equal or lesser value.
Lenses with TD-2 treatment are guaranteed against scratches for two years. If the lenses do scratch within that time frame, new lenses will be ordered to replace the ones that have been damaged. Warranty is void in the event of loss or theft.
Crizal Sapphire or Zeiss PureCoat
These lenses are guaranteed for 2 years from the date of your purchase. If you are not completely satisfied we will replace them in the original frame with a pair of untreated lenses at no cost to you. Crizal and Zeiss lenses are guaranteed against scratching on both sides of the lens for two years from the date of purchase. During that time, if a lens becomes scratched, we will replace it with an exact duplicate of the original prescription in the original frame.
All merchandise not picked up within four weeks will be returned to the manufacturer. Patients will not be eligible for full refund and will also be subject to a $50.00 product fitting and replacement fee.